LM
Lerato M

1 reviews | Active since Jan 2012

27 Sept 2023, 05:44

Bad Customer Service

thanx but no thanx,I have been communicating with Vodacom and Ram since the 18th until the 26th Sep when I felt that I'm a puppet.Vodacom called me for an upgrade and I agreed.I had the DL for identification n they said they specifically need an ID.I had to change delivery address from work to home.on the 26th Sep I decided to cancell my order bcs Ram has lot of stories.I have been a client for Vodacom for the past +10 yrs n now this.The last time I spoke to Vodacom it was on the 20th when I failed to get help from them,they gave me the 031 number to call n not vodacom 082135,saying they are the people who can help me.

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2023, 07:31
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 
LM
Lerato M's update27 Sept 2023, 14:07
Reviewer Update
Thank you ,I got a call and my parcel was deliverd today.