BAD CUSTOMER SERVICE

So based on my last review i was finally contacted by vodacom after the complaints resolution deprtment contacted me i was advised that i could make arrangements on the account on which their advisors advised me that a full payment was recieved . Once again i call vodacom and ask since they have made such a mess up on my account im willing to make arrangements to pay off the balance. I am umemployed so i made arrangements with my dad to pay a little bit on a monthly basis to vodacom i called and said to them that i would like to put an arrangement in place. They threated to list me on ITC and take legal action becasue i can only afford to pay them 150 a month the call centre agent literally hung up on me while i was still speaking to her.

The reference given to me was Dimpho time 11:02 6 October 2020.

Im very willing to put this arrangement in place but vodacom refuses to take my payment.

Lets not forget the reason im in this sittuation is because as per my inital request wherby i instructed i asked for my account to be debited on the 8th of every month....vodacom didnt do this and explained that their system takes 3 to 5 days to deduct the funds i had funds available in my account up until the 17th no funds were deducted.

If vodacom wants payment then they can contact me and make the arrangement i can currently afford.

I also want the contact details of the consumer ombud that Vodacom deals with as id like to take the matter further in addition i will raise this matter with CHCSA and will make every attempt to expose vodacom through all the various social media and other media platforms.