Bad Customer Service (Do they even have customer service?)

Worst Customer Service Ever. 1. Their call centre us set up in such a way, that you can't get through to a consultant, and when you finally do get through to holding for a consultant, the automated operator says that the system is too busy, and redirects you to the options menu. 2. I tried using the call me back service on their website (which should take 24 hours for someone from the call centre to get back to you), it has been a week, and I am still waiting.) 3. I emailed them a week ago, to ********** and I have not heard anything back, no reply, no phone call. No reply to even say that my email has been received. 4. The whole reason for my issues that I am having with them is because of the functionality of their app, which gave me the incorrect information, which lead me to make airtime and data purchases which was not necessary, and made multiple purchases for the same amount of airtime, because their app kept logging me out and asked me to resubmit payment. 5. Their app offers a live chat, and email us function, but when I click on it, it it says that this service is currently unavailable. It has been saying this for the past week.

How are your valued customers supposed to get in contact with you, if you make it so difficult to get through to you. Try a little harder please?