Bad Customer Service - Delivery of upgraded phone by RAM

I did an online upgrade on my phone on the 15/16th of March and after follow up with an agent through the Vodacom Customer Care Center and I was promised that the phone would be delivered Tuesday 20 March. 20 March there was no delivery and I called Vodacom on the day to update the address since I would not be in the original work address provided for a week. So they said the phone would be delivered either on Thursday and Friday to the new address but it never happened.

Monday 26 March i get an sms from RAM services that my parcel will be delivered to the original address i provided. I called RAM to follow up if they got the request for change of address and the lady confirmed they did received on Tuesday 20 March but was never changed. Nonetheless I was promised that the phone would be delivered to the updated address today (Tuesday 27th). Monday the driver went to the original address called me and I explained as I did to the call centre agent and told him to get the updated address and deliver on Tuesday as promised.

Today I follow up with and spoke to Regina Ngubane who told me that the address was still not updated and she could not tell me if it would be delivered to the updated address or not. Now I am sitting here not knowing whether the phone will be delivered today or not. Tommorrow I am going back to the original address and I am thinking what if they now come here to the updated address. Just not sure if I will ever receive this parcel and between Vodacom and RAM I am being sent back and forth and its tiring and irritating now. I lost count of how many times i called both Vodacom and RAM regarding this.