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zanele N
1 reviews | Active since Sept 2014
02 May 2026, 14:10
Bad customer service delivery
I paid for fiber and it has not been installed yet and I've been debited from February to date with no line. I spoke to more than 4 agents and I don't get assistance. The account is still active on the app and likely to be debited again this month
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 May 2026, 08:26Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 May 2026, 08:26
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
zN
zanele N's updateReviewer Update
04 May 2026, 14:36Good day
I received an email yesterday saying they are unable to reach me. There are no contact details on the email and I didn't miss any call.
I would like to be refunded R409 x3 that has been debited then we can discuss the installation process.
I've been contacting Vodacom every week since February to date and it's not going anywhere. I submitted all the required documents for a refund and no feedback and account still active on the App yet we don't have access.
I received an email yesterday saying they are unable to reach me. There are no contact details on the email and I didn't miss any call.
I would like to be refunded R409 x3 that has been debited then we can discuss the installation process.
I've been contacting Vodacom every week since February to date and it's not going anywhere. I submitted all the required documents for a refund and no feedback and account still active on the App yet we don't have access.
zN
zanele N's update04 May 2026, 14:36
Reviewer Update
Good day
I received an email yesterday saying they are unable to reach me. There are no contact details on the email and I didn't miss any call.
I would like to be refunded R409 x3 that has been debited then we can discuss the installation process.
I've been contacting Vodacom every week since February to date and it's not going anywhere. I submitted all the required documents for a refund and no feedback and account still active on the App yet we don't have access.
I received an email yesterday saying they are unable to reach me. There are no contact details on the email and I didn't miss any call.
I would like to be refunded R409 x3 that has been debited then we can discuss the installation process.
I've been contacting Vodacom every week since February to date and it's not going anywhere. I submitted all the required documents for a refund and no feedback and account still active on the App yet we don't have access.