Bad customer service

Item: Vodacom
Rating: 1
Author: Slindile Z

What a pathetic service I changed my bank account in Jan I couldn't get through to the call center to speak to the consultant to assist I was directed to WhatsApp, WhatsApp does not have options to change banking details, for the past 4 months I've been struggling to either make payment manually or change banking details now my number has been suspended and I'm expected to pay connection fee really, what a worst service, can someone call me ASAP on my alt number ***

Helpful (0)

Replies (2)

Slindile Z's updateReviewer Update

11 May 2026, 14:50

Good day

Please note I'm still unable to make the payment
Account no ref states invalid length I have removed the - 2 still getting same results, please assist

Slindile Z's update11 May 2026, 14:50

Reviewer Update

Good day

Please note I'm still unable to make the payment
Account no ref states invalid length I have removed the - 2 still getting same results, please assist

Vodacom's replyOfficial

12 May 2026, 07:26

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply12 May 2026, 07:26

Official