TZ
Thobile Z
1 reviews | Active since Mar 2022
17 Mar 2022, 08:12
Bad customer service
I had a contract at 2018 it was suppose to end in 2020 but I had payment issue due to lossing my job at that time. I did not pay the contract and also lost that phone. So i was under attorneys. My problem is I tried to pay the debt when I had a job as I'm working but when ever I go to the store they do not help at all saying I must call when I call they do not help as well so now I would like to close the contract and pay up the account but that seem impossible. This issue is ruining my credit score n the service I keep on receiving is laim. I would like someone to assist with this account.
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Vodacom's replyOfficial
17 Mar 2022, 08:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Mar 2022, 08:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TZ
Thobile Z's updateReviewer Update
22 Mar 2022, 22:03I have been waiting for a call as usual there was none recieved. I simply want to close n pay the contract. Is that alot to ask for
TZ
Thobile Z's update22 Mar 2022, 22:03
Reviewer Update
I have been waiting for a call as usual there was none recieved. I simply want to close n pay the contract. Is that alot to ask for