Bad customer service

So I missed my payment end of February on my vodacom contract. My line was eventually switched off on the 25.03.2020. I got on the line with one of their consultants and made an arrangement to go settle end of February’s payment manually. 30 minutes or so after the call, my line was opened and payment was showing on the other side. The following day, 26.03.2020, Vodacom double-debited my account and I was told that I wasn’t supposed to make the manual payment as the debit order was already processed, so the consultant I spoke to the previous day mislead me, fine. I asked for a refund and was asked to send the proof of payment (mind you, they can see from their side that I did make a payment). I sent the proof of payment on the 26th and I was told that the refund take 5 - 7 working days. Yesterday, 02.04.2020 was said to be the 7th day and still hadn’t received my money. The consultant who was assisting me yesterday, Siboniso, promised that he’d check on me today 03.04.2020 to see if I’ve received the money and he’ll escalate accordingly if that is not the case. Today 03.04.2020 I received a call from Lloyd saying a payment was done yesterday and he wanted to check if it has reflected on my side and I told him no. He called me again at midday and still nothing is in my account. I called them around 15:30 and spoke to a lady who then told me that the payment was made yesterday and it might take another 2 days or so to reflect in my account.

First of all I lodged this on the 26th and it took vodacom 7 days to make the actual payment. Secondly I’ve been receiving different information from different vodacom consultants, they can go ahead and listen to all the calls since they are recorded. Lastly this is inconveniencing me cause debit orders are now bouncing while vodacom keeps shifting the goal post. I am so ****ed off and unimpressed by this I don’t even know what’s what. I’ve been a vodacom customer for years now but lately their service is ****ty, including their never ending technical problems and signal issues. I can’t wait to part ways with them.