1 reviews | Active since Nov 2016

13 Jun 2018, 10:54

Bad customer service continues

I logged a query and complaint on Friday. Still no service or resolution to my query.

This is so disheartening and disappointing.

I phone Vodacom again this morning, was cut off both occasions.

This is just unacceptable service.

0
Replies (3)
Vodacom
Vodacom's reply13 Jun 2018, 11:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply13 Jun 2018, 12:14
Official

Dear Cecilia

We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Kindly note we have requested the Sales team to contact you urgently.

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Jun 2018, 10:32
Official

Dear Cecilia

Please note our record reflects our Sales team have been in contact with you regarding your upgrade.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team