Bad customer service

Good day.

Can someone from Vodacom complaints department call me. I have been raising a query and the consultant who called me was very rude and believe that I as a customer I don’t have a say to her and she even say I don’t have facts she is the one who have facts. She insists to deactivate one of the options that I as a customer must have it as a Vodacom customer, she said no one will come and assist me except her, I said due to the level of disrespect towards me I can not be able to speak to her she must escalate my query with someone. Immediately when I drop call I received messages showing that my other service were deactivated but the money is still being deducted, I wrote an email to Vodacom complaints department raising concerns regarding the consultant who called me. No one answered my email I believe the email reach to her and it was ignored since she said no one will give facts more than her. I called again second query was logged and the response came from the same lady who was rude to me and now she is telling false information on the feedback saying things that I didn’t say. So now it means if I have problem with Vodacom is not going to be attended to since the lady is answering as she wish and then she close the query and say it is resolved were as is not resolve. Is she the owner of Vodacom if I may ask?