Bad customer service

I was trying to cancel my contract with vodacom on 02/12/2024. I phoned the the cancelation contact number. A lady answered and asked me for my cell phone number . I gave it to her.

Then she asked me for my contract number to which I asked why is that required because just last month I canceled a a contract and I did not need to provide it.

Her tone of voice was totally wrong towards me as a customer. She kept on telling me that she is just doing her job but she would not tell me why only she needed the number.

So eventually I told her I will look for it because it on my email but it would take long because I'm on my phone and I don't have any internet.

Soon after she just put the phone down on my ear.

This is extremely bad service from vodacom. In the future I will be canceling all my contract with vodacom.