Bad customer service

Its so unfortunate, that one has to resort to sure measures to get things resolved. I called in on Tuesday morning ,20/09/22 with an intention to take up a new contract, Contract was approved and I was told SMS notification will be sent to confirm contract and so forth. Its now day 3 and nothings happening, I was hoping by today 22/09/2022 I would have received a confirmation and arrangements made to deliver the phone tomorrow 23/09/2022 unfortunately that I don't see materializing. Calling VODACOM feels like calling government offices, its either call will be dropped, or call escalated ever worse incorrect number will be used to contact me whereas i have specifically asked to be called on a certain number hence i'm saying VODACOM feels like dealing with government employees

SMS to track the progress not sent, in 3 days. These service is or communication is really poor ☹

Not sure if this is the service VODACOM is providing to their clients, I must say I’m really not IMPRESSED ☹ I’m really having doubts about taking this contract as the 1st impressing is not what need to deal with in the long run

My contact number is *** Id number ***