Bad Customer Service

It's almost a week waiting for a consultant aswell as the back office staff to sort out my issue.I ordered a wrong product order number K***.I returned the order and the consultant advised I could go back online and re apply for the correct order.I did an application with a consultant online and got a declined response as he did not advise that I had to wait for the back office to remove my previous order that I had returned before I app**** again.The consultant advised he will speak to the back office to update my profile and he will get back to me that was last week Monday. I called on Wednesday to query I was told to be patient it will take 4hrs for the system to update.I called on Friday spoke to another consultant who promised to get my query sorted and she would call me back and still today I'm waiting for a consultant to call me back.

This morning the consultant I spoke to was very rude and not helpful at all.She clearly told me she could not assist I must wait for the 1st consultant to phone me.Surely in this day an age any consultant should be able to assist a customer. I then asked her to check and give me the name of the consultant and she stated it's my duty to make sure I write down the name of the consultant she can't help me.Im sure on your systems they do update which consultant worked on my profile.

I've been a loyal custome to vodacom for a while now and I've never been disappointed at the service you give to your clients.Pleaese advise us your clients if you nolonger need our support and rather go support your competitors instead