Bad customer service

I made an online application for the Vodapay Max on 03 February 2022. My application got approved same day and 04 February 2022 I received a call to say my machine is on its way to be delivered to my premises.

I told the agent on the phone that, I only made an application and I did no give a confirmation to say I am taking the machine or not. Therefore, i instructed them to hold the machine till I tell them that I am ready to receive the machine. The lady did agree and did not deliver the machine as I have requested.

Boom, end of March 2022 they debited my account without my permission and they continued to debit end of April 2022. This is against the law because I did not give anyone authority to debit my business account.

I called the company and they were two agents who were helping me by the name of Nobutho and George. They requested the following from me, Reference no for cancellation, Merchant ID, Name of my Company, my ID NUMBER and bank statement to show that money got debited. I have sent this information on 05 April 2022 and I have been making follow ups with both of them and till today I have not received any feedback.

I am not happy with the service received from VPS as they have debited my account without my permission and they do not want to cancel my order and return my money.

I am going to report this matter to the ombudsman.