Bad Customer Service by Vodacom/shop

<p>I have signed up a new contract by Vodacomshop in Riversquare Vereeniging as from 1 July 2016. Since then I have only experienced bad customer service. To start with they didn't have stock - which they said they had when I enquiried at the end of June 2016. Then they said if I was willing to pay R160 they can supply me with a phone from their "upgrade stock", which I wasn't prepared to do. I only received the phone on the 26 July 2016. And since then I have been visiting and phoning the store on a daily basis. </p> <p>The biggest frustration is the fact that up to this moment I can stil not send or receive any sms's, phone calls from any other network but Vodacom. I can not receive the Sure Checks from Absa when I try to add new beneficiaries to be paid. I was informed by Vodscom staff that the porting of my number from Cell C wasn't done properly.</p> <p>Since the 26th July they just keep on logging calls on their system with useless promises of the problem to be solved within 24 hours. How many 24 hours must one wait???!!!</p> <p>I have send numerous e-mails to their customer services - no reply.</p> <p>I am the financial officer at Laerskool Suikerbos and do the school's internet banking and payments. I am dependant on my phone in order to do my job and also to be able to do my personal internet banking. I need to transfer money to my son's (at university) account but cannot do so, as I am blocked by not being able to receive the Sure Checks. </p> <p> </p> <p>I cannot stress enough that I am so frustrated and feel so helpless as I don't get any further than the staff of Vodashop logging these calls and nothing gets sorted out. They don't even care about the problems this is causing me in my job and on a personal level. I have told them I want to cancel the contract as I am paying for services I don't have. To don't even listen, nor do they care!!</p> <p> </p> <p>The phone number in question is ********** . </p> <p> </p> <p>Please!!! I am desperate for help to get this problem sorted!!!!</p> <p> </p> <p>Ansie Mocke</p> <p>(016) ********** / ********** </p>