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Raymond B

1 reviews | Active since Nov 2021

06 Dec 2021, 17:08

BAD CUSTOMER SERVICE BY VODACOM

I reviewed vodacom on Tuesday the 30th of November about their bad customer service. They responded within few minutes and they promised me that one of their contact agents will contact me urgently. They Haven't contacted me till today. Its clear to me that they responded immediately just to deceive everyone, making us to believe that they attend to our complaints.

I ma still waiting for a call from Vodacom about my lost cellphone device that was insured under vodacom. I have had a contract with vodacom for almost two years, I have never defaulted any instalments, you guys then offered me insurance a year ago and I have never defaulted my insurance payments as well. I don't understand why my insurance claim was declined.

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Replies (2)
Vodacom
Vodacom's reply07 Dec 2021, 09:09
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
RB
Raymond B's update14 Dec 2021, 10:48
Reviewer Update
Its almost a month now, you guys have been apologizing but no action. You promised me that one of your call center agents will call me. Its clear to me that you guys are stalling my complaint purposefully. How long does it take you to get recordings?