Bad Customer Service

Yes I finally got Vodacom’s attention. First I had high hopes after talking to a lady consultant of the social media team but then everything went south after that. She send me an email address to contact them directly when needed. The email address does not exist. Secondly I got a call the next morning that I could not answer while in my morning meetings with an sms that follows stating that I must go to a Vodacom franchise to see if they have what I’m looking for. Then I read their response on hellopeter stating that the matter is resolved. According to me nothing has been resolved and once again it proves what the customer means to Vodacom.