BAD CUSTOMER SERVICE

I have over 30 days unable to connect to internet on the my contract number, have been into the Vodacom branch multiple times and have been calling the Vodacom call center no body knows how to resolve the connectivity issue. you call the finance team to make arrangement not to debit the account they can't assist as well. you send the e-mail to the complains department and no one response. It seems like no one cares at Vodacom the is no customer care at all. you can't even move to other service providers cause you still bound to the contract with them. They don't even provide REF numbers