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Thobile T
1 reviews | Active since Aug 2023
28 Jan 2024, 09:45
Bad customer service
It’s over 2 months now I’m waiting for my order .
I processed a order 2 months ago and till today I haven’t received my order and no constructive feedback or response has been provided to me as to why my order isn’t delivered all I get is the same response that the query is on hand
I would like to have my order delivered immediately I’m so tired of the service I have been getting from your company.
Your managers don’t even have the decency to call customers as courtesy to advise customers of what’s causing their orders not to be delivered for 2 months already instead you advise agents to dismally say no to speaking to a manager
I no longer want any more excuses I want my order delivered.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Jan 2024, 19:50Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jan 2024, 19:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thobile T's updateReviewer Update
30 Jan 2024, 22:29You keep sending the same response with no action . It’s over 2 months waiting for an order this is not even an inconvenience anymore it’s a disgrace. What are you really following up on ? .No one has ever contacted me to explain why the order hasn’t been delivered till date or send a constructive email explaining why my order is taking 3 months for it to be delivered.
You have the worst customer care experience you don’t care about customer’s at all .
I’m so tired of hearing the same lame excuse just render for the service which has been paid for .What is so hard in processing a delivery for an order which has been paid for ?
I’m here begging for my paid order to be delivered for months now. Vodacom doesn’t care at all!
You have the worst customer care experience you don’t care about customer’s at all .
I’m so tired of hearing the same lame excuse just render for the service which has been paid for .What is so hard in processing a delivery for an order which has been paid for ?
I’m here begging for my paid order to be delivered for months now. Vodacom doesn’t care at all!
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Thobile T's update30 Jan 2024, 22:29
Reviewer Update
You keep sending the same response with no action . It’s over 2 months waiting for an order this is not even an inconvenience anymore it’s a disgrace. What are you really following up on ? .No one has ever contacted me to explain why the order hasn’t been delivered till date or send a constructive email explaining why my order is taking 3 months for it to be delivered.
You have the worst customer care experience you don’t care about customer’s at all .
I’m so tired of hearing the same lame excuse just render for the service which has been paid for .What is so hard in processing a delivery for an order which has been paid for ?
I’m here begging for my paid order to be delivered for months now. Vodacom doesn’t care at all!
You have the worst customer care experience you don’t care about customer’s at all .
I’m so tired of hearing the same lame excuse just render for the service which has been paid for .What is so hard in processing a delivery for an order which has been paid for ?
I’m here begging for my paid order to be delivered for months now. Vodacom doesn’t care at all!