Bad customer service at Vodashop

My daughter took a phone contract on 2015/08/01 at Vodashop Kolonnade. The sales person assisted with putting the glass protector on the phone and inserted the SIM card. The phone required a SIM swap as it uses a nano SIM, hence the SIM was not active in the shop. By the next morning the phone still reported no sim and my daughter returned to Vodashop. The local technie tested the phone and recommended that the phone be replaced. \Unfortunately"they did not have stock anymore and said the phone will be sent in for evaluation. This would take 7 calendar days according to the contract. After 13 days"