MJ
Madelie J
1 reviews | Active since May 2015
07 Jun 2021, 09:51
BAD CUSTOMER SERVICE AT VODACOM
in Febr'21 my husband cell phone was ******. We have in contact with Vodacom and made a claim against the insurance. it is now 4 months no success. They have informed the instalments will be refunded back into our acc - but to no avail. Numerous calls to Vodacom -no customer service at all. Lot of airtime calling them - everytime a new consultant - and no success
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Vodacom's replyOfficial
07 Jun 2021, 11:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply07 Jun 2021, 11:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team