KB
Khuliwe B

1 reviews | Active since Apr 2014

19 Apr 2018, 12:13

bad customer service at Vodacom...;.

Wednesday 18 April 2018, did a contract with Vodacom telephonically. Everything step was done. The only thing that was left, delivery of the phone. Phoned them the next day told me that it is awaiting pick up at the warehouse by couriers. Phoned them each day this week, same answer. Today was so upset and ask the after sales consultant to check with the warehouse cause still phone awaiting to be released by warehouse. She told me that the warehouse says my number cannot be ricared...I do not understand cause, Ian still gonna use my prepaid number which was ricared...She said must wait 24 - 72hr. This is by far not acceptable. Everytime must phone Vodacom, they come up with different excuses and always apologies....Apologies are not gonna deliver my phone...If this phone is not delivered to me by tomorrow, cancelling this contract...Your service is so bad in every department. Vodacom says if you do your contract via online you get the phone the next day...Iam really angry since I do not have phone at the moment. please contact me via email or work no **********

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Replies (2)
Vodacom
Vodacom's reply19 Apr 2018, 12:27
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 Apr 2018, 10:55
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic