NB
Nomandla B

1 reviews | Active since Jan 2016

10 Sept 2016, 07:10

Bad customer service at vodacom

<p>I started an data upgrade at istore on the 26 of August 2016 till day it's not yet successful. Initially it was the vodacom systems that were not working and later vodacom did not send the correct routers that go with the devise. And later they are getting an error message saying that my account is in arrears only to find out that it's because of the migration to the new system and when that was sorted out now the number that I'm still paying for its suddenly no longer exists. In sick and tired of Vodacom. What's more frustrating is that when you call vodacom customer care like no one is able to assist. I wish they can release me, vodacom is a big company and surely now they don't need us customers .</p>

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Replies (1)
Vodacom
Vodacom's reply10 Sept 2016, 07:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team