AK
Anges K

1 reviews | Active since Jan 2023

04 Jun 2024, 08:11

BAD CUSTOMER SERVICE AND *****S

This is becoming so annoying, Im irritated and so angry, because for 2 months I have been struggling to get this issue sorted.

After being promised that this was resolved, VODACOM just *****s my money again by double deducting my account. It has been a week pass now, and still not my money back. Everytime you speak to a consultant, their so rude, it's like they are doing me a favor by answering the calls ... Isn't customer service your duty when you work in a call centre.

I regret doing business with VODACOM, making out like their business are the best, but then we have to struggle to get our money back again and again ... NO FLIPPEN DECENT COMMUNICATION.

0
Replies (2)
Vodacom
Vodacom's reply04 Jun 2024, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AK
Anges K's update05 Jun 2024, 08:11
Reviewer Update
Again !!! Promise made to me with NO Delivery. I received a call and it was said that this will be resolved like in YESTERDAY, but yet again just lies.

I'm tired of fighting with a business that was suppose to cater for their customers. I WANT MY BLADY MONEY TODAY !!!

Will take this up with the CPA.