Bad customer service and rude personel

<p>After upgrading in the shop I was told a sim swop had to be done as the new handset I received is not compatable with the sim card I currently have. Money paid and instructions understood that my current sim will be deactivated as soon as the new one is activated. After 12 hours I called the shop and the member of staff Basie told me that the sim swop is not done and she cant do it over the phone. When I asked why it was not done she told me not to shout at her. She asked me the info to do the sim swop but when I told her all the info is included in my details and contract I signed in the shop I was told she does not have it on hand . How unproffessional. They dont have a problem taking my money for an upgrade and a sim swop but cannot be bothered to complete their work and ensure that all has been done. Talk About Cellular Vodacom outlet Northridge Mall Bloemfontein has no customer service and rude employees. No one should be called by customers to follow up on something that had to be done after getting paid for it. Really disgusted by her attitude and poor service. </p>