Bad Customer service and no Feedback

<p> I sent a complain to hellppeter on the 30 March 2016 because Vodacom SA kept deducting my account after someone *****ulantly open a cellphone contract with my name and I reported this on numerous occasions. Two weeks after sending a complaint to hello peter they responded saying they are investigating they are investigating and they gave me a number *** and said i can follow up on, the number never works. a week later a guycalled saying they have concluded an investigation and they find out that I was *****ed and they will check with accounts department and refund my account. That was towards the end of April. I've been waiting ever since and today they deducted R3545.00 on my account which i don't know what its for. i'm really frusttrated because even managers are not able to help me, I'm not sure whether its *********** or its not caring about other people. i really ned quick assistance on this as my account is overdrawn for no reason.</p>