Bad customer service and money scheme

<p>I recharged with R55 worth of airtime this morning, an hour later I had no airtime balance. I then proceeded to call the Vodacom customer care line for clarity, the first time I spoke to Zanele and she said their have not yet updated and she'll call back, 30 minutes later I called again and spoke to Ntokozo and he was rude and said repeated what I said regarding Zanele's response. That much airtime cannot disappear without a trace. </p>