Bad customer service and lies

If you would like peace of mind,Do go anywhere but not near vodacom. I upgraded my contract and received the phone Iphone 6 on the 13th of March ,Which I realised the front camera was not working,On the 21st March I went to their branch in Liberty Promenade mall,Which I was advised without even looking at the phone that they do not have a technical centre ,I must go to Canal walk.You imagine the distance between these two branches ,For an upgrade that happened online in the comfort of my own home.In Canal walk they could not fix the phone and said they cant take it because I did it online and they are a franchise store (maybe you should includethis in your adverts).On the 22nd I called the upgrades department which I was told the phone was gonna be picked up from where It was delivered .Up until this day. Vodacom you need to drop this culture of breeding angry customers if you want to retain your customers.Please kindly take your phone as I cant use an unusable phone. You need to invest in good customer service not quick sales. Why must we sweat for everything? I wanted to replace the phone if you cared enough you would know theres no business lost just a product that did not satisfy a customer. Oh by the way,In promenade I was helped by a gentleman by the name of Evans if i captured that right as he had no name tag nor vodacom T-shirt.Who was very eager to help us without identifying himself,how is that for good customer service and safety?