Bad Customer Service and inconsistency

I have been trying for about 12 months to get this shop to email my monthly statements to me. I have been into the shop and called and every month they tell me that this will happen automatically the next month and every month I have to call in and ask for the account. This month I called in and they refused to help me and when I asked for the manager they put the phone down. I cannot believe that in this day and age one has to go through such trouble to get a simple service.