BAD CUSTOMER SERVICE AND hUMILIATION IN FRONT OF OTHER CUSTOMERS

I would like to lay an urgent complain for bad service and charges assault against me at Vodacom Store, Middelburg Mall.

Time of incident: 16h00 Date : 08 March 2018 I went to a vodacom shop on Thursday 08 March 2018, to buy Sim card.

I was assisted by one of the interns in the shop. It seemed there was no one that was willing to assist him because he kept on going in and out of the staff room. When I asked one of the shop assistant ladies she told me that I must be patient the guy will assist me. Then eventually he came out of the room and went to another lady on the far end of the shop, she refused to assist me stating that my number is behind the other customer that came in after me. At that time I got frustrated that no one was willing to assist me. I then turned and went to a lady in the middle on table 9, asked her where is another vodacom shop then she told me this is the only shop in Middelburg and then she went as far as shouting and informing me that I did not explain my request well that I deserved the service I am getting. I told her she cannot talk to me like that and also demanded he manager, she pointed at the intern guy to say he is her manager. I then asked for her name she was hiding her name tag when I moved closer she assalted by slapping me with her hand. I am really dissatisfied with their level of service and want action to be takien again the lady who assaulted me and also the lady that refused to assist me even though she was aware that I was in the shop 15 minutes earlier. The intern then started chasing me out of the shop because I was taking pictures of him and the lady that slapped me.

The service delivery at Middelburg Vodashop it is very bad, a lot of people are complaining and this was not the first time I receive bad service.

I have not received any feedback regarding my complaint from Vodacom even after I went back to the shop to remind the manager.

Regards Neli