BAD CUSTOMER SERVICE AND FILLING TO SOLVE MY COMPLAIN

I am complaining again about vodacom since I sent my complain on the 4th of October they never bothered of solving my matter since I've waited for the recording that they said they will listen to it even today am still waiting they even have the nerve to send the message that says I must pay R4125 which means vodacom doesn't want people to finish thier contract, they are really ****ming people and treating thier customer very bad they don't even care about their customers actually they don't have customer service period, I will never advise anyone to have contract at vodacom because they are ****ming people money that's why on the news they said they were find guilty of this thing of them of penalizing thier clients 75% for canceling contracts. I need this people to cancel this R4125 bill