Bad customer service and feedback

<p>On the 11th of August 2017, I decided to upgrade my contract as my old cell phone has been giving me problems. I decided to go through the website as I did not have time to go in and do it. Long story short after 48 hours I gave Vodacom a call asking their progress on my phone delivery, only to find out the order was canceled for some reason.<br /><br />So I enquired as to why it was canceled with neither the helpdesk or the department's manager being able to tell me the reason why the order was canceled and why I received zero phone calls or notifications regarding the cancellation. I was then put through to their online orders department where I was informed that my phone was out on some sort of blacklist.<br /><br />Strange I thought because I could still use my phone, and why would the orders department pick up on the issue and not all the other departments I was passed onto? Even stranger according to all the other departments there was no reason given to why my order was canceled. And even more, suspect I was not informed of this blacklisting yet Vodacom kept taking money from my account.<br /><br />I find it rather disturbing that should I have been a suspect or a ******** that Vodacom would have flat out ignored this fact and keep taking money even though the account was flagged as being suspect. And throughout these issues, I got zero notifications regarding either the blacklisting or the cancellation of my online order.</p>