WB
Willie B
1 reviews | Active since Nov 2019
18 Nov 2019, 21:08
Bad customer service and false advetri*****t from Vodacom.
Hi these people are comitting ****************. They are placing false advertising. I AM A PAY AS YOU GO CLIENT. I BOUGHT R 110.00 OF AIRTIME. THEY SENT ME A SMS. STATING I HAVE RECEIVED R 110.00 FREE EXTRA AIRTIME. VALID FOR THE DAY.
I took the R100 airtime and bought R 80 DATA THAT IS 1 GIGABYTE VALID FOR 7 DAYS. When i started phoning and using the extra airtime they took the minutes off my existing balance. My airtime balance was not showing the R110 free airtime they were promissing me in the SMS messages. This is not acceptable.!!!!!!~I DEMAND BETTER SERVIVE THEY SUC****!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Vodacom's replyOfficial
19 Nov 2019, 07:10Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2019, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
21 Nov 2019, 14:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply21 Nov 2019, 14:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team