JS
JP S

1 reviews | Active since Jun 2014

01 Dec 2016, 15:26

Bad customer Service and Call Center

<p>I have been asking Vodacom since Tuesday to correct my account with them, I firstly visited a branch at Menlyn Maine and they could not assist me as there new system was done. "again and always". I called the customer care and asked if they can assist me with this. </p> <p> </p> <p>The lady that assisted me could also not help as there system was down, she promised me that she will call me back to finish the migration to Red Premium. The lady called me back at around 19:00 and I was told that all are done, the migration was done and the LTE service was activated on my sim. </p> <p> </p> <p>This morning I was called by a agent to asist me with the LTE service and Migration, This was however never done and the lady said that the quotation was canceled on the system. </p> <p> </p> <p>I am struggelling with vodacom on my account, I phoned the customer care again today at around 14:00. I was holding on for 1 hour, eventually a agent awnsered that could not assist me, he supervisor was called to assist, I explained the issue to him and I was again put on hold for about 5 min. The phone call was ended by Vodacom. </p> <p> </p> <p>MY ISSUE WAS STIL NOT RESOLVED AND THE SERVICE FROM VODACOM IS NONE. </p> <p> </p> <p>WAKE UP VODACOM YOU ARE LOOSING CLIENTS EVERY SINGLE MINUTE OF THE DAY.</p>

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Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 15:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team