Bad customer service and assistance from both call centre and management

It really saddens me that I have to contact you directly, the service received by your call centre is pathetic and I don’t know who else to turn to.

I am and have been a long standing customer with Vodacom, I have about 5 contracts with you. I app**** for an upgrade a month ago, this upgrade came into effect 01/12/2018. I have nothing but problems with the new upgrade I am not able to access the data or make calls

the contract that I’m currently paying does not come cheap so I expect service delivery which your staff do not seem to care, my son who is a doctor requires his phone to be up and running. since the inception of the upgrade effective 01/12/2018 no calls can be made from his phone ,we have tried everything it appears that Vodacom has technical problems so I was told by their staff . we have been battling with Vodacom since Saturday today is Tuesday and this matter has not been resolved I keep phoning and no one can resolve.

My son is a doctor who requires a sim card that is not blocked , yesterday Vodacom went as far as to block his incoming calls whilst trying to fix the current issue.

Please Vodacom I need you urgent intervention! My son is works at a government hospital in JHB and there is to save lives and the need for a sim card where he can make calls to his Consultant in life and death situations last night was one of those situations when he was on call and the availability of data/ airtime to make a call puts my son in a very bad situation please I beg of you help!

The Vodacom team seems not to care numerous calls everyday in excess of 20 calls and nothing resolved. EXTREMELY SAD AND UNHAPPY CLIENT