Bad customer service after debiting cancelled contract.

Claim follow up on Vodacom (being Billed on a cancelled contract). Vodacom is very unprofessional. They billed me from May till October and they tell me they don't owe me anything via a text message, imagine. Even on the text message they didn't even apologise for any inconvenience caused or that reckless mistake they did by billing me while they collected the router in may already. I am going cancel the contract tomorrow as it is due for cancellation and all my 3 contracts I have with. No remorse or some form of apology just a text message. What I am sorry about is being rude at Olivier who called me this morning, I am terribly sorry for being rude at you over the phone, it is just I am upset.

The consultant told me the router was free they just upgraded the package, if the router is free then I want my router. For future references text messages are a follow up / confirmation and not means of communicating with a paying customer with 3 contracts and find a way of saying we are sorry Sir for debiting you, not " Ticket # has been closed, dates have been fixed and no credits due".