TT
Tsholofelo T
1 reviews | Active since Mar 2023
04 Sept 2025, 20:22
Bad customer service
Logged a query mid July 2025, and it was partly resolved. I have been sent from pillar to post for resolution of the 2nd part. I am being completely ignored via email and DMs on X. I am told it’s a system issue. So this means every month I need to request a credit to my account. Make it make sense that no one in all of Vodacom can correct this.
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Replies (1)
Vodacom's replyOfficial
05 Sept 2025, 08:28Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply05 Sept 2025, 08:28
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team