Bad Customer Service

I called Vodacom call centre on sunday as i was not able to connect to my fibre I spoke to Lumka who was not able to assist requested to speak to a team leader i was advised that Pam will call me back and I never received the call, Yesterday i called again I spoke to Kyle also couldn't assist i was advised again that a Team Leader by the name of Davey will call me back which again i did not receive the call. Today I call called again as I am still not able to connect to my fibre spoke to Sino who told me that my line is deleted and there is nothing she can do to assist , requested to speak to a senior person i was advised that Pam will call me back and then Sino dropped the line on me as i was advising that i know I will not receive a call from Pam. I am really disappointed with how the issue is handled, each consultant will tell you their own story so that they can release the call from their side. There is no empathy or putting customers first.