Bad customer service

I had a really terrible experience with Vodacom. I have been a vodacom customer for more than 15 years and i must say that the service which i received during the month of January 2020 has been the most horrible customer experience i have received in my life. Vodacom promised that i have take out a new line, they will cancel the previous line which i had since the contract had come to an end and it is now on a month-on-month basis. When i called to cancel the contract, i was told i could not do that. I logged a call for them to listen to the recording and was promised that this will be resolved within 48-72 hourse. Weeks laters, with me always being the one following up, this is still not resolved. Their agents and managers always promise to call you back by they never do. Non of their people really understand or know what does it mean to be customer centric or have any clue of how to put the client at the centre of everything.

Please have a look at the audit trail on their matter and you will be shocked at how this matter was handled