BAD CUSTOMER SERVICE

They really need to educate there staff, I app**** for a new contract , Contract was approved , I received the phone was not happy with the device returned it a few days later before returning it I have asked the consultant will I have difficulties in getting a new contract with a different device , they ensured me no, Now I have app**** for the new contract and it was approved but the device I app**** for was R279 Online now they call me back and tell me As per my rating the cheapest device I can take is R399 but what I app**** for was 279 Now how does even make sense, what a waste of time!