Bad Customer Service

I recently opened a contract account with Vodacom. They called me back and they were quick, easy and helpful.

I received a call from a ******* this morning telling me that someone is trying to sim swap my number. I am trying to call Vodacom to make sure that all is well, but I have not been able to get through to the call center for 4 hours now. The TOBI app is not helping me for a situation such as this. This is the second time I have struggled to get through to the call center.

Last week someone from Vodacom called me asking if I would like to get insurance for my devices, very easy when they want my money. But difficult to get through when there is a problem.