FR
Florah R
1 reviews | Active since Jun 2024
02 Jul 2024, 10:41
BAD CUSTOMER SERVICE
Vodacom don't respect their clients. My contract was due for an upgrade and I called them to cancel, their consultants are very rude...they literally refuse to cancel your contract and just when you thought you have won and they listened..you get a debit from your account.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Jul 2024, 12:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jul 2024, 12:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
FR
Florah R's updateReviewer Update
04 Sept 2024, 13:592 months later I am still getting money that's deducted from my account after speaking to many consultants..
Last month I thought maybe it was a mistake but it went off again. Although the amount has reduced but having money that I don't know it's for what being deducted from my account is frustrating especially in the times we are living in..
Last month I thought maybe it was a mistake but it went off again. Although the amount has reduced but having money that I don't know it's for what being deducted from my account is frustrating especially in the times we are living in..
FR
Florah R's update04 Sept 2024, 13:59
Reviewer Update
2 months later I am still getting money that's deducted from my account after speaking to many consultants..
Last month I thought maybe it was a mistake but it went off again. Although the amount has reduced but having money that I don't know it's for what being deducted from my account is frustrating especially in the times we are living in..
Last month I thought maybe it was a mistake but it went off again. Although the amount has reduced but having money that I don't know it's for what being deducted from my account is frustrating especially in the times we are living in..
FR
Florah R's updateReviewer Update
05 Sept 2024, 14:55I'm getting R27.60
FR
Florah R's update05 Sept 2024, 14:55
Reviewer Update
I'm getting R27.60