Bad customer service

How difficult can it be for vodacom to communicate with its IT department. I logged a query, it's now more than 6 weeks without them being able to resolve my query " updating the status of a returned gadget "but they already deducted in my account. Their aftesales department team leader. ... Aushen Naidoo failed to make follow up or even updating me regarding it because he did nothing about it since I logged it. I am very much disappointed and even thinking of canceling all the contracts that I have with vodacom.