Bad customer service

Item: Vodacom
Rating: 1
Author: Zandile F

I had a contract with Vodacom and closed it December 2019. Till today this shows on my credit profile that I'm paying while I'm not. After contacting Vodacom for months to take it off still nothing. I don't know what to do anymore as I want to apply for credit and because of this I'm not getting what I want. Very bad customer service. Please take it off. What is the finance or which ever department is liable for this doing.

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Replies (1)

Vodacom's replyOfficial

04 Oct 2020, 12:01

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply04 Oct 2020, 12:01

Official