Bad customer service

<p>I bought a new contract phone on a franchise Vodacom store at soshanguve crossing,the phone came out blacklisted.</p> <p>I returned the phone the phone back on the 06/04/2015 to be unblocked,a day later I was told the phone is blocked by edgars,edgars they confirmed that I don't have any account with them,the manager is refusing to issue me a new phone and still I have not received the phone back</p>