MS
Mariska S
1 reviews | Active since Dec 2013
29 Dec 2021, 11:20
Bad Customer Service
I have contacted Vodacom to install fibre on the 21st of December and the first installation date was the 22nd of December. Since then I have had 4 installation dates where they confirm a time and I ensure that I am home sk that they come and do an installation just with no one to show up. I am getting the feeling thay they don't want any more customers. If this is how it goes just to install fibre, I don't want to know how their customer service will be.
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Vodacom's replyOfficial
29 Dec 2021, 14:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2021, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MS
Mariska S's updateReviewer Update
29 Dec 2021, 17:16The team haven't helped me at all. We are still waiting on information.
The person I spoke to on social media told me it can take up to 7-14 days to do installation. It has now been 7 days. The person we spoke to this morning told us the team wouls be here before 6pm today. It is now 5:13 pm. No one showed up. I asked the person I spoke to on social media if we should ignore today's date and he/she didn't even bother to reply.
We phoned again now to find out if there is any updated information and the person who assisted us logged a ticket for the 100th time.
I have been a client of Vodacom for years but I'm starting to feel like I'm going to advise people not to go with Vodacom as their customer service is pathetic.
The person I spoke to on social media told me it can take up to 7-14 days to do installation. It has now been 7 days. The person we spoke to this morning told us the team wouls be here before 6pm today. It is now 5:13 pm. No one showed up. I asked the person I spoke to on social media if we should ignore today's date and he/she didn't even bother to reply.
We phoned again now to find out if there is any updated information and the person who assisted us logged a ticket for the 100th time.
I have been a client of Vodacom for years but I'm starting to feel like I'm going to advise people not to go with Vodacom as their customer service is pathetic.
MS
Mariska S's update29 Dec 2021, 17:16
Reviewer Update
The team haven't helped me at all. We are still waiting on information.
The person I spoke to on social media told me it can take up to 7-14 days to do installation. It has now been 7 days. The person we spoke to this morning told us the team wouls be here before 6pm today. It is now 5:13 pm. No one showed up. I asked the person I spoke to on social media if we should ignore today's date and he/she didn't even bother to reply.
We phoned again now to find out if there is any updated information and the person who assisted us logged a ticket for the 100th time.
I have been a client of Vodacom for years but I'm starting to feel like I'm going to advise people not to go with Vodacom as their customer service is pathetic.
The person I spoke to on social media told me it can take up to 7-14 days to do installation. It has now been 7 days. The person we spoke to this morning told us the team wouls be here before 6pm today. It is now 5:13 pm. No one showed up. I asked the person I spoke to on social media if we should ignore today's date and he/she didn't even bother to reply.
We phoned again now to find out if there is any updated information and the person who assisted us logged a ticket for the 100th time.
I have been a client of Vodacom for years but I'm starting to feel like I'm going to advise people not to go with Vodacom as their customer service is pathetic.