Bad customer service

I have had a issue with Vodacom and a cancelation since the 14th July.

2 posts on helloPeter ... 1 call back promising a return call with no call received. 2nd post they said they would call but no call received...

How poor can the service get...? Can it be that difficult to cancel something based on a problem that your solution department found in my area... you guys advise me that the coverage in my area is the issue yet you blatantly disregard my cancellation request..???