KB
Kulani B
1 reviews | Active since Sept 2021
17 May 2022, 09:47
BAD CUSTOMER SERVICE
On the 29th of April 2022, I made a mistake of over paying a vodacom contract paying the amount of five thousand rands (R 5000) instead of five hundred rands( R 500) that I normally pay using eft transaction. Today is the 17th of May 2022 and I still have received my refund which I logged a request on the 30th of April. I have been calling them to refund me and sending proof of payments for the past two weeks.
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Vodacom's replyOfficial
17 May 2022, 10:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2022, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team