Bad customer service
I upgraded my contract in May, Vodacom has not automatically deducted my debit for some reason, like they have done for years and now I am behind on payments without even knowing about it. They were also supposed to phone me to come and collect my smart watch that was part of the deal a week after my upgrade, which they have not done.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
23 Jun 2025, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Jun 2025, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
29 Jun 2025, 08:12I am STILL waiting for a response. I want to pay my account, but on the vodapay app it says there is a debit going off on the 30th, so now what do I do? If I pay, vodacom will probably take a double debit , but I have already beeb flagged on a behind payment, which has NEVER before happened to me, this is simply just vodacom making a mess!!!! And I am STILL waiting for my watch, it has now been 2 months
's update29 Jun 2025, 08:12
Reviewer Update
I am STILL waiting for a response. I want to pay my account, but on the vodapay app it says there is a debit going off on the 30th, so now what do I do? If I pay, vodacom will probably take a double debit , but I have already beeb flagged on a behind payment, which has NEVER before happened to me, this is simply just vodacom making a mess!!!! And I am STILL waiting for my watch, it has now been 2 months
's updateReviewer Update
30 Jun 2025, 13:04Thanks so much for the response, I appreciate the assistance :)
's update30 Jun 2025, 13:04
Reviewer Update
Thanks so much for the response, I appreciate the assistance :)