Bad customer service

I have submitted my claim for cellphone insurance with vodacom and it's insurance company finrite. It's been 3 weeks now since I have submitted my claim and I spoke to a consultant at finrite 2 days after submission I was told to that vodacom was not billing me for insurance of that phone and I will have to pay for those months then she promised to call me back as soon as she gets amount that I have to pay before I get another phone, she called and I asked her to tell me how much was I supposed to pay monthly she dropped the phone never called me again until I call their call Centre and u hold for an hour waiting for your call to be answered. I got a guy by the name of mpho and he couldn't even explain how did they got to the amount they told me to pay and I emailed him the statements that shows a different premium that I was paying before vadacom stop billing me for insurance. Today I spoke to lehlohonolo who promised to send me request to their admin. These two companies don't know customer care and vodacom doesn't do anything about these thing of customers hustling to get phones when they claim because it's not the first time they send me from pillar to post when I lodge the claim. They give customer very bad service. Guys never ever take insurance with vodacom rather look for other insurance companies who are fair, valuing their clients.

I have sent the statements to this email address ***